Return & Refund Policy

Return & Refund Policy

At STAY NATURAL, we are committed to providing exceptional products and services. This Return & Refund Policy outlines the terms and conditions for returns and refunds for our international customers.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be returned within 30 days of delivery

• Items must be in original, unused condition

• Items must include original packaging and tags

• Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

The following items cannot be returned:

• Perishable goods and consumable products

• Digital products and online courses once accessed

• Personalized or customized items

• Items marked as 'Final Sale' or 'Clearance'

• Items damaged by misuse or normal wear and tear

Return Shipping

Return shipping costs are handled as follows:

• Defective or incorrect items: We cover all return shipping costs

• Change of mind returns: Customer is responsible for return shipping costs

• International returns: Customer pays return shipping unless item is defective

Refund Process & Timeline

1. Contact our customer service team to initiate a return

2. Receive return authorization and shipping instructions (within 1-2 business days)

3. Ship the item back using provided instructions

4. Item inspection upon receipt (2-5 business days)

5. Refund processing (5-10 business days after approval)

Refunds will be issued to the original payment method. For international customers, please allow additional time for currency conversion and bank processing.

Exchanges

We offer exchanges for:

• Size or color variations (subject to availability)

• Defective items for identical replacements

Exchange processing follows the same timeline as refunds. If the replacement item has a different price, we will either refund the difference or request additional payment.

Contact Information

To initiate a return or for any questions regarding this policy, please contact us:

Email: yogawithsurya@outlook.com

Phone: +91 8826738038

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)

International Customers

Additional considerations for international customers:

• Customs duties and taxes are non-refundable

• Return shipping may take 2-4 weeks depending on location

• Currency conversion rates may affect refund amounts

• Items must clear customs inspection upon return

Policy Updates

STAY NATURAL reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically for any updates.

Last Updated: December 25, 2024

Thank you for choosing STAY NATURAL. We appreciate your business and are committed to ensuring your satisfaction with our products and services.